Shipping policy

Shipping options and costs

Available shipping methods and charges are shown at checkout before payment. Please review your delivery address and the shipping option you select before placing your order. Any eligible free-shipping offer is shown on the storefront and confirmed at checkout.

Delivery questions

For delivery timing or help with a shipment, contact info@joburgmeats.com with your order number. Carrier estimates are estimates, not guaranteed arrival dates.

Damaged, incorrect or faulty products

If your order arrives damaged, contains an incorrect item, or has a product-quality problem, contact us with your order number and details so we can review it and arrange the appropriate resolution. Please contact us before returning food products.

Shipping and refunds

Shipping charges are not refunded, and return shipping is not paid for, unless the product is faulty. Your applicable statutory rights are not affected. Please see our Return and refund policy for the full process.