Refund policy

Order issues and quality concerns

If your order arrives damaged, contains the wrong item, is missing an item, or has a quality issue, contact info@joburgmeats.com within 30 days of delivery. Include your order number, the affected flavor and quantity, and a short description. For damage or quality concerns, include photos of the pouch, shipping packaging, and lot or best-by information when available. Do not consume a product that appears spoiled or has a compromised seal.

How we help

After reviewing the issue, we will offer an appropriate replacement or refund for affected items. If you are unhappy with the taste or texture, contact us so we can review your concern individually and work toward a fair resolution. Taste preference alone does not automatically qualify an entire order for a refund.

Food returns

For food-safety reasons, we do not accept routine returns or exchanges of food products, including unopened pouches. This does not prevent you from reporting damaged, incorrect, missing, or unsatisfactory-quality items. Please do not mail food back unless our team specifically asks you to.

Refunds

We will confirm the amount of any approved refund. Approved refunds are issued to your original payment method within 10 business days. Your bank or payment provider may take additional time to post the credit. If more than 15 business days have passed since approval, contact info@joburgmeats.com.

Shipping costs

Shipping charges are not refunded, and we do not pay return or replacement shipping, unless the product is confirmed to be faulty. Taste preferences alone do not qualify for shipping reimbursement. For a confirmed faulty product, our team will confirm any shipping refund or covered shipping arrangements before you send anything back.

Subscriptions

Canceling a subscription stops future orders; it does not automatically cancel or refund an order already processed. Contact us promptly about an order that has just renewed. The same damage and quality support applies to subscription deliveries.

Nothing in this policy limits any consumer rights that apply by law.